FAQ

1. What are the forms of payment accepted by Black Limos?

We accept payment Debit/Credit Cards; Amex, Visa, Mastercard, Discovery, JCB, and UnionPay International Logo

2. What happens in case of absence or delay by the client?

Please contact dispatch immediately to report any unforeseen hindrances or delays. Delays consist of airport flight delays or unforeseen weather conditions. A refund will not be issued for any no-shows.

3. Airport wait time, and grace period.

  • *3.1.* International arrivals at the airport: 60 minutes from the time of arrival of the flight.

  • *3.2.* Domestic arrivals at the airport: 30 minutes from the time of arrival of the flight

  • *3.3. *Seaports: 30 minutes from the scheduled pick-up time

  • *3.4.* FBO: 30 minutes from scheduled pickup time

  • *3.5.* Hotel, Landmarks, Residence, Businesses, and other addresses: Doesn't have a wait-time grace period. All clients should be ready to depart on the scheduled time/date. Drivers will normally arrive 10 minutes prior to the departing time.

All additional waiting time is subject to a surcharge of $0.80 per minute. All flight arrival time is based on information from the Flightview app.

4. What is our policy?

Customer usage shall commence ten (10) minutes prior to the scheduled pick-up time and shall conclude upon completion of drop-off, provided that both pick-up and drop-off locations are within the Black Limos designated Service Area. For service requests involving pick-up or drop-off locations outside the Service Area, usage shall begin upon the departure of the Black Limos vehicle from its headquarters and shall conclude upon the vehicle’s return to headquarters following the completion of service.

5. Can you smoke?

No. The use of all Tobacco, Vapes or Drugs onboard will incur a penalty fee of $200

6. Do we have car seats or booster seats available?

Yes, we have both car seats and booster seats available upon request. A $15 fee will be applied for each item.